Service Team
Corinne Olds, Director of Customer Experience
Corinne’s journey with HandCraft began in 2013 as a Service Representative, and over the years, she has developed a deep passion for helping others, being a listening ear, and collaborating to solve challenges.
Outside of work, you’ll find Corinne spending time with her husband and three energetic kiddos—who keep life both fun and (let’s be real) wonderfully chaotic! She also enjoys indulging in retail therapy, getting creative with home design & décor, and hitting the court for some pickleball fun.
Dedicated to delivering exceptional customer experiences, Corinne strives to make every interaction meaningful, seamless, and positively impactful.
Brian Simpkins, Central & West District Service Manager
Brian joined HandCraft with the addition of the West District encompassing SW Virginia and Tennessee and added portions of the Central District including Virginia Beach, Charlottesville, Harrisonburg and Winchester. After more than 35 years in grocery retail, Brian brings a tremendous background in leadership and development and is excited to build a team based out of Roanoke, Virginia.
Brian enjoys spending his free time on the golf course, being a grill master (although still working to perfect his rib recipe), and spending time outdoors with his wife, family, and friends. Brian is also passionate about helping others in the community wherever he can be impactful.
Andrew Lane, North District Service Manager
Andrew has quickly grown with HandCraft holding multiple positions with our Service Team. He currently leads our North Division team handling customers in Northern and Central Virginia, Washington DC, Maryland, and Delaware. Andrew enjoys mentoring his team and ensuring our customers receive the best service in the industry.
When he’s not taking care of customers, Andrew enjoys spending time with his family, cooking, fitness, and rucking. Yes, rucking, look it up!
John Gerry, South District Service Manager
John leads his team of four Customer Relations Specialists in North Carolina and South Carolina. Coming from a 4-year stretch as the Southeastern CRS, he provides a wealth of experience and passion for educating his team and customers, ensuring each client receives the service they deserve.
With two wonderful young children, John and his wife stay busy. He enjoys doing home improvement projects, a relaxing round of golf and most of all, spending as much time as possible with his family.
