FAQs by Ambulatory and Primary Care
Frequently Asked Questions by Ambulatory & Primary Care practices
What’s your customer service like?
Our customer service representatives are the best; they act as your linen consultants. They’re not just there when you have a problem – they help you design a system upfront that’s right for your practice. They offer trending reports to help make sure your system is working successfully for you, and they help you keep it current as your needs change. They are always checking to make sure you’re OK. Experience HandCraft’s high-tech, soft-touch service today.
How do you offer us more for our budget? Your competitors’ items seem cheaper.
While some of our competitors may seem cheaper at first glance, if your inventory unnecessarily grows, or you’re hit with all types of hidden costs and fees, you’ve quickly lost any perceived savings and are now paying more for less.
At HandCraft, we never inflate inventory to inflate your prices, and we don’t add hidden fees, such as environmental, fuel, delivery, or systems expenses. We’ve seen where these charges can become more than half of your bill with some of our competitors.
We are open, honest, and transparent in all our communications with you. We strive to have the most efficient linen services plant in the world. This means you get all the benefits of linens done right, with a reasonable total price tag.
Our company’s founder always told us, “If you’re gonna sell clean, you had better be clean.” We apply that to every area of our business – including to our values.
What solutions do you offer to my everyday issues with medical linens and apparel?
HandCraft offers a full range of proactive solutions – from service and product options to fit all budgets and needs, to different types of delivery and billing approaches.
We offer a full arsenal of more than 3,000 products – in every imaginable size and color – for every possible need.
We also help you control expenses and linen loss onsite with a full range of programs addressing that key issue.
Whatever your issue, we can customize a solution for you based on our many years in this industry, and our laser focus on your operation.
Do you offer the highest quality linen and the latest medical technology?
We have a long commitment to doing things right – you never have to worry about HandCraft cutting corners. If you tour one of our plants, you’ll see bar-setting standards at every turn. For example, our steaming process is the best in the industry. You’ll see innovative green initiatives that reduce our carbon footprint, and yours.
We know that if we want to remain the leader, we have to constantly look for ways to improve. We invest heavily in our plants. From using copper-infused antimicrobial fabric to using RFID chips to track inventory, we stay on the leading edge of our field so that you can stay on the leading edge of yours.
