FAQs by Hospitals and Acute Care

Frequently Asked Questions by Hospitals and Acute Care

  1. Why do I need a medical linen and apparel service instead of owning and managing my own goods? 

Typically, a rental linen company can buy linen better than most hospitals. We consistently see an average of between 15 to 25 percent lower linen replacement costs with a rental service.

Why? Because as a company that exclusively buys and manages medical linens, we can offer better quality products at better prices, and we can guarantee you won’t run out. You get the advantage of economies of scale and our expertise from managing more than 35 million pounds of linen annually for hundreds of hospitals and medical practices.

The primary complaint we hear from hospitals managing their own linen, or being managed by one of our competitors, is that they are losing linen. At HandCraft, we can reduce your linen losses. We also help you control expenses and linen loss onsite with a full range of programs addressing every concern.

Whatever your issue, we can customize a solution for you based on our many years in this industry, and our laser focus on your operation.

  1. Is your price better than your competitors?

Our pricing is competitive, and we don’t use hidden charges or nickel-and-diming tricks to compensate for artificially low prices. We use the latest technology, such as using RFID chips to effectively track medical scrubs, to help keep our operation – and yours — lean.

At HandCraft, we never inflate inventory to inflate your prices. While some of our competitors may seem cheaper at first glance, if your inventory unnecessarily grows, or you’re hit with all types of hidden costs, fees, or up-charges, you very quickly have lost any perceived savings and are now paying more for less advanced services.

Many of our competitors are banking on your losing linens, not on processing them efficiently. They charge excessively high replacement costs. At HandCraft, we don’t pad inventory, and we don’t add hidden fees, such as environmental, fuel, delivery, and systems expenses.

We are open, honest, and transparent in all our communications with you. We strive to have the most efficient linen services plant in the world. This means you get all the benefits of linens done well, with a competitive total price.

  1. Can you help us more accurately track our linens?

The primary complaint we hear from hospitals managing their own linen, or being managed by one of our competitors, is that they are losing linen. You consistently tell us, “Our current laundry does not return what we send in.”

At HandCraft, we can reduce your linen losses. Our RFID chips help take the guesswork out of managing scrubs. We also help you control expenses and linen loss onsite with a full range of programs addressing every related concern.

  1. Should we be concerned about the distance from your plant to our facility? Do you offer efficient delivery options?

Just as you probably are not concerned about buying medical products from across the country or even from the other side of the world, you do not have to worry about buying linen services from a provider in Virginia. With modern logistics, we can staff and deliver to and from your area to effectively, efficiently manage your linen.

HandCraft offers a full range of delivery and billing options to fit all budgets and needs.

  1. Do you offer the highest quality and latest medical technology?

We have a long commitment to doing things right – you never have to worry about HandCraft cutting corners. If you tour one of our plants, you’ll see bar-setting standards at every turn. For example, our steaming process is the best in the industry. You’ll see innovative green initiatives that reduce our carbon footprint, and yours.

We know that if we want to remain the leader, we have to constantly look for ways to improve. We invest heavily in our plants. From using copper-infused fabric that serves as an anti-microbials, to using RFID chips to track inventory, to doing clinical tests at level-one trauma centers, we stay on the leading edge of our field, so that you can stay on the leading edge of yours.

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