Testimonials

“St. Mary’s has always valued our partnership with Handcraft and their staff. Their mission and values around ensuring the patient experience are extraordinary and match very well with our own goals. This helps both organizations make decisions based on what is best for our patients.” – Nellie League, MSN, RN, NE-BC, Vice President Chief Nurse Executive, Bon Secours St. Mary’s Hospital Administration

“Handcraft provided the level of expertise, along with great communication and collaboration. Together, we created new levels of best practices with linen usage. It was a huge satisfier for our staff, and a satisfier for our cost per case and bottom line when we started saving thousands of dollars every month. We even shared our story during a magnet designation visit.”

“We especially like their customer service — I can’t tell you how many times they have helped us search for missing articles in the dirty linen.” – Beth Lavely, Administrative Director, Bon Secours Memorial Regional Medical Center, Women’s and Children’s Services

“I appreciate the lengths HandCraft will go and has gone in ensuring appropriate education is done that benefits everyone, from the patients to providers.” – Michael T. Noble, CHSP, RHSO, Director Facilities Management, Maria Parham Medical Center

“I am very impressed with HandCraft Linen’s customer service. The representatives are quick to respond and answer any questions and address concerns promptly.”

“Overall, I am very satisfied with HandCraft. The delivery driver is very customer service-oriented. He checks in with me daily and knows the staff by name. He is very respected and liked.”– Ken Laughlin, LPN, Materials Manager, Reston Surgery Center, Reston, VA

“HandCraft is a great business partner. They focus on quality and service. They partnered with us to find innovative ways to control our linen costs, including educating our staff and working with pre-hospital providers to minimize linen losses. The staff members at HandCraft are accessible and exhibit a willingness to work with us at all levels of our organization. We enjoy a wonderful relationship with the HandCraft team.” –Beth, RN, Richmond, VA

Wow! I’ve always loved our HandCraft drivers, and our customer service reps are always checking on us to make sure we’re happy. But until I toured the HandCraft plant, I had no idea all that goes into the amazing service and products we receive. I was surprised by how high-tech the plant is, and I could have eaten off the floor at any point in the tour. Just WOW – that’s all I can say!” – Beth Gibson, Alexandria, VA

“The bitterness of poor quality remains long after the sweetness of low price is forgotten.”  – Unknown

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