Our Story

HandCraft Services offers the highest-quality medical linen and apparel products, along with highly efficient services. HandCraft Services and products can minimize your costs, enhance your facility’s image and improve overall patient and staff satisfaction.

With high-tech systems and technologies, HandCraft sets the pace for healthcare linen. From using copper-infused fabric that serves as anti-microbials to using RFID chips to track inventory, we stay on the leading edge of our field, so you can stay on the leading edge of yours.

HandCraft offers you economies of scale with approximately 250 employees and 120,000 square-feet of highly efficient plants able to meet all your medical linen needs. From managing more than 35 million pounds of linen annually for more than 50 hospitals and 800 medical practices, we share our savings and expertise with you.

We are a family-owned and operated business that still values superior customer service and integrity – you’ll see it in our soft-touch, proactive customer service. HandCraft Services was founded by John A. Nichols in 1970. He built a small dry cleaning business on the philosophy of always going the extra mile, one customer at a time. HandCraft continues to live out that philosophy today and our family business continues to grow as John’s sons, Keith, Jay, and Jeff, carry the torch forward.

All our services and products comply or exceed Occupational Safety and Health Administration (OSHA), The Joint Commission (TJC), Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA) and state standards and regulations. We stay on the leading edge of new technology and set the pace for our industry.

Our family-run business is environmentally-conscious and community-oriented. In addition to our industry-leading green initiatives, HandCraft supports our community, health systems, numerous charities, and much more every year. You can feel great about the high-tech, soft-touch company you’re working with and what we’re doing globally and locally.

Going the Extra Mile, one Customer at a time


Geographic Areas Served

HandCraft is headquartered in Richmond, Virginia, where we have two large plants. We also have linen depots in Salisbury, Maryland, and Roanoke, Virginia.

HandCraft proudly serves the following states:map

  • Delaware
  • Maryland
  • North Carolina
  • Tennessee
  • Virginia
  • West Virginia

Whether your facility is down the street or across the state, you can rest assured that HandCraft can serve your medical linen needs. We staff and deliver to and from your area, and we can effectively, efficiently manage your linen. We have a full range of delivery options to fit all budgets and needs. Looking for linen delivery elsewhere in the US? Go to MEDTegrity to find a network provider right for you.

Our Accreditations

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