Hospital & Acute Care Linen
The Best Client Experience, Highest-Quality Products & Most Efficient Service
Does linen management take time and resources away from your focus on caring for patients or running your healthcare facility?
At HandCraft, we ensure that you get the best selection of the highest quality medical linens and apparel with the most efficient management and competitive pricing possible. Drawing on more than 50 years of experience, we serve over 170 hospitals, combining a personal touch with high-tech, scalable solutions.
Need Reliable, Convenient Access to Clean Uniforms?
We’ve created a full-service, modular uniform dispensing solution that can be tailored to your facility to automate uniform distribution and return with real-time usage tracking and inventory control.
Learn more about SYNC, our bespoke, on-site uniform distribution system.
Our Services
We provide hospitals and acute-care systems with higher quality, more cost-efficient linens than those purchased independently, due to our economies of scale. As a result, we can customize services to maximize your efficiency, improve operational flow, and boost patient and staff satisfaction.
Linen Rental Service
We fully manage medical linens, freeing you from devoting staff to the process and thus reducing overall costs. With exceptional client service, we provide consistent delivery and pickup, while our trending and usage reports help manage inventory and avoid shortages or excess.
Laundering
Accredited by the industry’s most rigorous certifications for both hygiene and environmental sustainability, our laundry services employ highly automated, modern technologies to reduce risks of contamination and pass three rounds of outcome-based microbial testing.
Personalized Uniforms & Embroidery
Choose from the industry’s widest selection of uniforms, scrubs, and lab coats, customizable with our in-house embroidery and branding.
Web-Based Linen Tracking
Our software enables you to view all linen inventory, by department or floor, via a website from your own computers. Our system tracks every item in real time, from pickup to processing to delivery, giving you full visibility and reducing loss.
Linen Cart Exchange Service
We create a customized portion control and linen cart exchange program to suit your facility’s specific needs. With automated tracking and certified hygienic cart laundering, linens and carts are safely managed.
Linen Awareness Program
To help you keep costs down and improve patient and staff satisfaction, we provide ongoing education and consulting for best practices in linen management. This service ranges from regular meetings to videos, signage, surveys, and more.
Our Process
Take a look at what happens inside our plants. Better yet, let us give you a tour.
Our Products
We offer a full arsenal of medical linen and healthcare scrubs.
Hospital Linen
- Patient Linen
- Hyperbaric Linen
- Women’s Center Linen
- Baby and Children’s Linens
- Speciality Linen
- Sleep Lab Linens
Hospital Apparel
- Scrubs
- Patient Apparel
Environmental Products
- Wet Mops
- Dust Mops
- Microfiber Mops and Wiping Cloths
- Area Protection Mats
- Custom Logo Door Mats
- Anti-Fatigue Mats
Speciality Linen
Give your patients VIP treatment with our specialty linen collection, which features upmarket products beautifully maintained by our certified laundries.
Durability Guaranteed
Made for optimum durability to remain fine and elegant through repeated use and laundering
Hygienically Clean
Cared for with the same HandCraft precision laundry science in our Hygienically Clean-certified laundry facilities
Compliance Assured
Meeting or exceeding safety standards on medical textile cleanliness issued by OSHA, TJC, CDC, and the EPA
Customization services are available for our specialty linen collection. Take a look at our extensive catalog.
HandCraft is a great business partner. They focus on quality and service. They partnered with us to find innovative ways to control our linen costs, including educating our staff and working with pre-hospital providers to minimize linen losses. The staff members at HandCraft are accessible and exhibit a willingness to work with us at all levels of our organization. We enjoy a wonderful relationship with the HandCraft team.”
Beth, RN
Richmond, VA
Frequently Asked Questions
Why do we need a medical linen and apparel service instead of owning and managing our own goods?
The primary complaint we hear from hospitals managing their own linen, or being managed by one of our competitors, is that they are losing linen. New customers consistently tell us, “Our current laundry does not return what we send in.”
At HandCraft, we reduce linen loss and control expenses with programs that address the issues that lead to inefficiency.
Additionally, we can buy linen at better costs (15 to 25 percent lower for replacement linen) than most hospitals. Because we exclusively buy and manage medical linens, we can offer better quality products at better prices, and we can guarantee you won’t run out. You benefit from our economies of scale and our expertise from managing more than 100 million pounds of linen annually for hundreds of hospitals and medical practices.
Is your price better than your competitors?
Our pricing is competitive, and we don’t use hidden charges to compensate for artificially low prices. We use the latest technology to effectively track linen and scrubs to help keep our operation – and yours — lean.
Many competitors count on customers losing linens rather than processing them efficiently. They charge excessively high replacement costs. At HandCraft, we don’t pad inventory and we don’t add hidden fees.
We are open, honest, and transparent in all our communications with you. We strive to have the most efficient plants in the world. This means you get all the benefits of linens done well, with a competitive total price.
Should we be concerned about the distance from your plant to our facility? Do you offer efficient delivery options?
With multiple production facilities, strategically located linen depots, modern logistics, and a vast team of strategically placed client relations specialists, we are built to efficiently serve our clients. Our client relations specialists, operations, and delivery teams ensure your linen program runs smoothly, with flexible delivery schedules and billing options tailored to your needs.
What systems and technologies do you use to benefit customers?
Come tour one of our plants! We invest heavily in our operations and you’ll see bar-setting standards that protect both your patients and the environment.
Just a few examples include a steam cleaning process that is the best in the industry; modern technology that efficiently tracks inventory; innovative green initiatives that reduce our carbon footprint; and clinical tests at level-one trauma centers. We stay on the leading edge of our field, so that you can stay on the leading edge of yours.
