FAQs

Frequently Asked Questions by Medical Practices

  1. What’s your customer service like?

Our customer service representatives are the best; they act as your linen consultants. They’re not just there when you have a problem – they help you design a system upfront that’s right for your practice. They offer trending reports to help make sure your system is working successfully for you, and they help you keep it current as your needs change. They are always checking to make sure you’re OK. Experience HandCraft’s high-tech, soft-touch service today.

  1. How do you offer us more for our budget? Your competitors’ items seem cheaper.

While some of our competitors may seem cheaper at first glance, if your inventory unnecessarily grows, or you’re hit with all types of hidden costs and fees, you very quickly have lost any perceived savings and are now paying more for less.

At HandCraft, we never inflate inventory to inflate your prices, and we don’t add hidden fees, such as environmental, fuel, delivery, or systems expenses. We’ve seen where these charges can become more than half of your bill with some of our competitors.

We are open, honest, and transparent in all our communications with you.  We strive to have the most efficient linen services plant in the world.  This means you get all the benefits of linens done right, with a reasonable total price tag.

Our company’s founder always told us, “If you’re gonna sell clean, you had better be clean.” We apply that to every area of our business – including our values.

  1. What solutions do you offer to my everyday issues with medical linens and apparel?

HandCraft offers a full range of proactive solutions – from service and product options to fit all budgets and needs, to different types of delivery and billing approaches.

We offer a full arsenal of more than 3,000 products – in every imaginable size and color — for every possible need.

Our high-tech RFID chips take the guesswork out of inventory management, and ensure that your inventory is what you’re using. We also help you control expenses and linen loss onsite with a full range of programs addressing that key issue.

Whatever your issue, we can customize a solution for you based on our many years in this industry, and our laser focus on your operation.

  1. Do you offer the highest quality linen and the latest medical technology?

We have a long commitment to doing things right – you never have to worry about HandCraft cutting corners.  If you tour one of our plants, you’ll see bar-setting standards at every turn.  For example, our steaming process is the best in the industry.  You’ll see innovative green initiatives that reduce our carbon footprint, and yours.

We know that if we want to remain the leader, we have to constantly look for ways to improve.   We invest heavily in our plants.  From using copper-infused fabric that serves as an anti-microbials, to using RFID chips to track inventory, we stay on the leading edge of our field, so that you can stay on the leading edge of yours.

Frequently Asked Questions by Hospitals

  1. Why do I need a medical linen and apparel service instead of owning and managing my own goods? (Link to COG handout)

Typically, a rental linen company can buy linen better than most hospitals. We consistently see an average of between 15 to 25 percent lower linen replacement costs with a rental service.

Why? Because as a company that exclusively buys and manages medical linens,we can offer better quality products at better prices, and we can guarantee you won’t run out. You get the advantage of economies of scale and our expertise from managing more than 35 million pounds of linen annually for hundreds of hospitals and medical practices.

The primary complaint we hear from hospitals managing their own linens, or being managed by one of our competitors, is that they are losing linens. At HandCraft, we can reduce your linen losses. We also help you control expenses and linen loss onsite with a full range of programs addressing every concern.

Whatever your issue, we can customize a solution for you based on our many years in this industry, and our laser focus on your operation.

  1. Is your price better than your competitors?

Our pricing is competitive, and we don’t use hidden charges or nickel-and-diming tricks to compensate for artificially low prices. We use the latest technology, such as using RFID chips, to effectively track medical scrubs scrubs and to help keep our operation—and yours—lean.

At HandCraft, we never inflate inventory to inflate your prices. While some of our competitors may seem cheaper at first glance, if your inventory unnecessarily grows, or you’re hit with all types of hidden costs, fees, or up-charges, you very quickly have lost any perceived savings and are now paying more for less advanced services.

Many of our competitors are banking on your losing linens, not on processing them efficiently.  They charge excessively high replacement costs. At HandCraft, we don’t pad inventory, and we don’t add hidden fees, such as environmental, fuel, delivery, and systems expenses.

We are open, honest, and transparent in all our communications with you. We strive to have the most efficient linen services plant in the world. This means you get all the benefits of linens done well, with a competitive total price.

  1. Can you help us more accurately track our linens?

The primary complaint we hear from hospitals managing their own linens, or being managed by one of our competitors, is that they are losing linens. You consistently tell us, “Our current laundry does not return what we send in.”

At HandCraft, we can reduce your linen losses. Our RFID chips help take the guesswork out of managing scrubs. We also help you control expenses and linen loss onsite with a full range of programs addressing every related concern.

  1. Should we be concerned about the distance from your plant to our facility? Do you offer efficient delivery options?

Just as you probably are not concerned about buying medical products from across the country or even from the other side of the world, you do not have to worry about buying linen services from a provider in Virginia. With modern logistics, we can staff and deliver to and from your area to effectively, efficiently manage your linen.

HandCraft offers a full range of delivery and billing options to fit all budgets and needs.

  1. Do you offer the highest quality and latest medical technology?

We have a long commitment to doing things right – you never have to worry about HandCraft cutting corners. If you tour one of our plants, you’ll see bar-setting standards at every turn. For example, our steaming process is the best in the industry. You’ll see innovative green initiatives that reduce our carbon footprint, and yours.

We know that if we want to remain the leader, we have to constantly look for ways to improve. We invest heavily in our plants. From using copper-infused fabric that serves as an anti-microbial, to using RFID chips to track inventory, to doing clinical tests at level-one trauma centers,we stay on the leading edge of our field, so that you can stay on the leading edge of yours.

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